Solving customer problems

JV LLC Tashkent Pipe Plant named after V. L. Galperin has in place a well-structured process of solving customer problems:

  • All feedback from clients is entered into the “Register of Problems” with subsequent prioritization thereof.
  • Resources for problem solving are identified.
  • KPIs for participants in the problem solving process are identified.
  • A knowledge base with reports on resolved problems is formed.
  • Prompt informing of customers about solving problems is organized.
  • The preparation of newsletters for customers on solving specific problems and targeted mailing is organized.