Solving customer problems
JV LLC Tashkent Pipe Plant named after V. L. Galperin has in place a well-structured process of solving customer problems:
- All feedback from clients is entered into the “Register of Problems” with subsequent prioritization thereof.
- Resources for problem solving are identified.
- KPIs for participants in the problem solving process are identified.
- A knowledge base with reports on resolved problems is formed.
- Prompt informing of customers about solving problems is organized.
- The preparation of newsletters for customers on solving specific problems and targeted mailing is organized.
Product quality